We exchange or refund any article that wouldn’t fit in a 30-day delay from the moment the order has been received (in compliance with the conditions specified in the General terms and conditions of sale).
To make your return :
- go to our return portal and fill in your postal code and the order number or tracking the package;
- print your return label;
- return the items in their original packaging, unworn and unwashed with the duly completed return form.
Via our return portal, the costs is €3 and will be deducted from the refund amount.
In case of return by the carrier of your choice (excluding defective item) without printing a return label, the full cost of shipping will remain your responsibility.
The refund is made upon receipt of your item, excluding return costs.
The initial delivery costs are refunded to the customer only in the case of a complete return of order.
In the case of an exchange request, we suggest you to send by mail, upon receipt of your return, a promo code equivalent to the price paid for the returned item.
You will immediately be able to place a new order, without additional delivery costs, for the new item you want.